What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The…
By
John R. DiJulius
Wiley, January 2011
ISBN: 9781118039427
Marketing & Sales, Customer Service
Download options:
Adobe DRM EPUB
11
Who wouldÆve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock…
Buy this Book
List price:
$15.95
Our price:
$10.69
You save:
33% ($5.26)
Pay brand-new employees $2,000 to quitMake customer service the responsibility of the entire company-not just a departmentFocus on company culture as the #1 priorityApply research from the science of…
By
Tony Hsieh
( 18 customer ratings)
Business Plus, June 2010
ISBN: 9780446576314
Marketing & Sales, Customer Service
Download options:
Adobe DRM EPUB
33
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training…
Buy this Book
List price:
$24.00
Our price:
$14.89
You save:
38% ($9.11)
By
Renee EVENSON
AMACOM, September 2011
ISBN: 9780814417164
Human Resources & Personnel Management, Training
Download options:
Adobe DRM EPUB
44
A master of customer service reveals his secrets for developing long-lasting business relationships and customer loyalty. "We shower our customers with attention. There's no doubt in my mind that our…
Buy this Book
List price:
$3.99
Our price:
$3.49
You save:
13% ($0.50)
By
Jack Mitchell
Hyperion, June 2003
ISBN: 9781401398040
Download options:
Adobe DRM EPUB
55
In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. This wise and inspiring book by Leonard Berry, our leading service…
By
Leonard L. Berry
Free Press, July 1999
ISBN: 9780684830865
Business & Finance, Marketing & Sales
Download options:
Adobe DRM EPUB
66
Read Laurence Winmill's unique insight into the world of Customer Service. - "Customer Service - Jokers & Kings." This book is based on real life case studies and customer service experiences. It…
Buy this Book
List price:
$18.99
Our price:
$15.59
You save:
18% ($3.40)
By
Laurence Winmill
Avagio Limited, February 2005
ISBN: 9781905293070
Download options:
Adobe DRM PDF
77
Tools for pleasing even the most demanding customersA satisfied customer is a loyal customer, and in todays supercompetitive business economy few things are as crucial to a company's bottom line as…
Buy this Book
List price:
$9.95
Our price:
$8.99
You save:
10% ($0.96)
By
Robert Bacal
McGraw-Hill, December 2004
ISBN: 9780071465113
Download options:
Adobe DRM PDF
88
The Welcomer Edge is a primer for identifying (and hiring) men and women who want to give service, and is a tool for instituting and encouraging the nobility of service in your organization.
Buy this Book
List price:
$9.99
Our price:
$7.99
You save:
20% ($2.00)
By
Shapiro, Richard R.
Vantage Point Books, May 2012
ISBN: 81936467761
Marketing & Sales, Consumer Behaviour
Download options:
Adobe DRM PDF
99
A discussion about the impact of telephone manners upon the reputation and sales of a business or other organization. with specific recommendations for improvement.
Buy this Book
List price:
$4.99
Our price:
$4.39
You save:
12% ($0.60)
( 18 customer ratings)
Business Plus, June 2010
ISBN: 9780446576314
Marketing & Sales, Customer Service
