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  • Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads…
    Customer Service Training 101

    Customer Service Training 101 - Quick and Easy Techniques That Get Great Results

    By Renee Evenson rating of short cover   ( 5 customer ratings) AMACOM, October 2010 ISBN: 9780814416426 Human Resources & Personnel Management, Training Language:  English
    Download options: Adobe DRM EPUB
    1 11
  • There's no way around it. Executives, managers, and strategic thinkers around the globe are grappling with how to transform their organizations from product or service orientation to being customer…
    The Ten Demandments

    • $18.99 List price: $24.95 You save: 24% ($5.96)

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    The Ten Demandments

    By Mooney, P. Kelly rating of short cover   ( 11 customer ratings) McGraw-Hill, November 2002 ISBN: 9780071415682 Industries & Professions, Industries Language:  English
    Download options: Adobe DRM PDF
    2 12
  • Winning strategies to keep your existing customers coming backA business's current customer base needs to be considered among the company's most valuable assets. Discover the practical tools to…
    The Hidden Power of Your Customers

    The Hidden Power of Your Customers - 4 Keys to Growing Your Business Through Existing…

    By Becky Carroll rating of short cover   ( 5 customer ratings) Wiley, June 2011 ISBN: 9781118095461 Marketing & Sales, Customer Service Language:  English
    Download options: Adobe DRM EPUB
    3 13
  • Winning strategies to keep your existing customers coming backA business's current customer base needs to be considered among the company's most valuable assets. Discover the practical tools to…
    The Hidden Power of Your Customers: 4 Keys to Growing Your Business Through Existing Customers

    The Hidden Power of Your Customers: 4 Keys to Growing Your Business Through Existing…

    By Becky Carroll rating of short cover   ( 5 customer ratings) John Wiley & Sons, July 2011 ISBN: 9781118095447 Marketing & Sales, Customer Service Language:  English
    Download options: PDF
    4 14
  • The Hands-On, Up-to-the-Minute Guide to Generating Better-Qualified, Quicker-to-Close B2B Leads!   Lead generation is “Job One”: B2B marketers’ single most important objective. Maximizing Lead…
    Maximizing Lead Generation: The Complete Guide for B2B Marketers

    Maximizing Lead Generation: The Complete Guide for B2B Marketers

    By Ruth P. Stevens rating of short cover   ( 2 customer ratings) Pearson Education, July 2011 ISBN: 9780132748629 Marketing & Sales, Customer Service Language:  English
    Download options: Adobe DRM EPUB
    5 15
  • Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop…
    Effective Customer Care

    Effective Customer Care

    By Pat Wellington rating of short cover   ( 3 customer ratings) Kogan Page, June 2010 ISBN: 9780749459987 Marketing & Sales, Customer Service Language:  English
    Download options: Adobe DRM EPUB
    6 16
  • Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this…
    Call Centers For Dummies

    • $17.99 List price: $24.99 You save: 28% ($7.00)

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    Call Centers For Dummies

    By Bergevin, Real rating of short cover   ( 3 customer ratings) For Dummies, March 2010 ISBN: 9780470678398 Marketing & Sales, Customer Service Language:  English
    Download options: Adobe DRM PDF
    7 17
  • Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this…
    Call Centers For Dummies

    Call Centers For Dummies

    By Afshan Kinder, Bruce Simpson, Real… rating of short cover   ( 3 customer ratings) Wiley, March 2010 ISBN: 9780470678404 Marketing & Sales, Customer Service Language:  English
    Download options: Adobe DRM EPUB
    8 18
  • When Chris Zane bought his bicycle shop at age 16, his business struggled until he discovered the secret that catapulted his store into one of the largest in the country. His secret? Provide…
    Reinventing the Wheel

    Reinventing the Wheel - The Science of Creating Lifetime Customers

    By Chris Zane rating of short cover   ( 10 customer ratings) BenBella Books, Inc., March 2011 ISBN: 9781935618867 Career Planning & Job Hunting, Small Business Language:  English
    Download options: Adobe DRM EPUB
    9 19
  • The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business…
    The Customer Rules

    The Customer Rules - The 39 Essential Rules for Delivering Sensational Service

    By Lee Cockerell rating of short cover   ( 9 customer ratings) Crown Publishing Group, March 2013 ISBN: 9780770435615 Marketing & Sales, Customer Service Language:  English
    Download options: Adobe DRM EPUB
    10 20
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