A Manager's Guide to Service Science

The Definitive Guide to Unstructured Data Management and Analysis--From the World’s Leading Information Management Expert

A wealth of invaluable information exists in unstructured textual form, but organizations have found it difficult or impossible to access and utilize it. This is changing rapidly: new approaches finally make it possible to glean useful knowledge from virtually any collection of unstructured data.

William H. Inmon--the father of data warehousing--and Anthony Nesavich introduce the next data revolution: unstructured data management. Inmon and Nesavich cover all you need to know to make unstructured data work for your organization. You’ll learn how to bring it into your existing structured data environment, leverage existing analytical infrastructure, and implement textual analytic processing technologies to solve new problems and uncover new opportunities. Inmon and Nesavich introduce breakthrough techniques covered in no other book--including the powerful role of textual integration, new ways to integrate textual data into data warehouses, and new SQL techniques for reading and analyzing text. They also present five chapter-length, real-world case studies--demonstrating unstructured data at work in medical research, insurance, chemical manufacturing, contracting, and beyond.

This book will be indispensable to every business and technical professional trying to make sense of a large body of unstructured text: managers, database designers, data modelers, DBAs, researchers, and end users alike.

Coverage includes

• What unstructured data is, and how it differs from structured data
• First generation technology for handling unstructured data, from search engines to ECM--and its limitations
• Integrating text so it can be analyzed with a common, colloquial vocabulary: integration engines, ontologies, glossaries, and taxonomies
• Processing semistructured data: uncovering patterns, words, identifiers, and conflicts
• Novel processing opportunities that arise when text is freed from context
• Architecture and unstructured data: Data Warehousing 2.0
• Building unstructured relational databases and linking them to structured data
• Visualizations and Self-Organizing Maps (SOMs), including Compudigm and Raptor solutions
• Capturing knowledge from spreadsheet data and email
• Implementing and managing metadata: data models, data quality, and more

Play Your Best Hand also covers:

• The four employee talent types
• Key challenges of managing knowledge workers-and recommended solutions
• The five talent-based leadership principles and how to apply them

Currently, most organizations today operate in an "I" paradigm. In this arena, we keep score "I'll scratch your back if you scratch mine." We are taught to control our needs and emotions because they are destructive---logic prevails. We are punished for making mistakes and we hide our thoughts for fear of losing our power or status. In a WE paradigm, things are different.

42 Rules for Creating WE (2nd Edition) offers new insights from thought leaders in neuroscience, organizational development, and brand strategy, introducing groundbreaking practices for bringing the spirit of WE to any organization, team or cause. In the book, readers learn how to:

• Shatter Old Paradigms
• Acknowledging the "I" inside the "WE"
• Understand What Moves People
• Foster Integrity, Candor and Caring
• Create Worlds with Words

Over the last decade, there has been a substantial rise in the number of knowledge-intensive firms - constituted primarily of professionals. The core assets of these businesses are the people themselves. Handle them badly, and they may defect or stall. Successful managers of knowledge-intensive firms must create meaning among and inspire their employees, to ensure high performance. To achieve this, leaders must understand how to target each employee’s ambitions and challenges to facilitate their personal and professional development.

This book examines what sets knowledge-intensive firms apart from other types of organizations, and the resultant organizational and strategic differences in business models, talent management, and client-handling approaches. The authors bring their own complementary perspectives on the subject: one, as the manager of a private consulting firm with a strong research background; another, as a business school professor whose practice-based skills are fundamental to his work; and a third, a world leading commentator on professional service firms acting as a consultant, business school researcher and a manager.

Ejler, Poulfelt and Czerniawska present a new model for transforming the management of knowledge-intensive firms, which is supported throughout with practical examples and cases.

Author and successful innovator Nicholas Webb believes we need a revolution in business excellence founded on innovation. In The Innovation Playbook, you will learn why innovations fail, the five rules of customer connectivity, the power of "real open" innovation and customer co-creation, the secret formula for reducing product and market risk, the magic of Future-casting, and so much more.

• Includes an abundance of anecdotes and examples of successful-and unsuccessful-innovation
• Shares the 56 ways in which innovations fail
• Learn the success secrets of "Innovation Superstars"
• Reduce innovation failure and build speed to market

The Failure of Risk Management takes a close look at misused and misapplied basic analysis methods and shows how some of the most popular "risk management" methods are no better than astrology! Using examples from the 2008 credit crisis, natural disasters, outsourcing to China, engineering disasters, and more, Hubbard reveals critical flaws in risk management methods–and shows how all of these problems can be fixed. The solutions involve combinations of scientifically proven and frequently used methods from nuclear power, exploratory oil, and other areas of business and government. Finally, Hubbard explains how new forms of collaboration across all industries and government can improve risk management in every field.

Douglas W. Hubbard (Glen Ellyn, IL) is the inventor of Applied Information Economics (AIE) and the author of Wiley's How to Measure Anything: Finding the Value of Intangibles in Business (978-0-470-11012-6), the #1 bestseller in business math on Amazon. He has applied innovative risk assessment and risk management methods in government and corporations since 1994.

"Doug Hubbard, a recognized expert among experts in the field of risk management, covers the entire spectrum of risk management in this invaluable guide. There are specific value-added take aways in each chapter that are sure to enrich all readers including IT, business management, students, and academics alike"
—Peter Julian, former chief-information officer of the New York Metro Transit Authority. President of Alliance Group consulting

How will you design the next big thing? And the thing after that? And after that…? This book can help, by providing practical techniques for the innovation process which consists of invention and investigation. Smart products are popping up everywhere and we are constantly presented with newer, better ‘things’ that enhance our everyday lives - the pace continually speeding up.

Efficiency of creativity mixed with designing within budgetary and business culture parameters is difficult on a good day. This book provides extensive examples of products that did and didn’t make it to consumers and why so that you can learn from the mistakes of others rather than your own. The author also offers a succinct framework for idea generation, prototyping and testing and what to do when you get unexpected results.

*Wide variety of examples show how novel technical and conceptual innovations became commercial breakthroughs

*Provides guidelines to innovation in a new technical environment including prototyping and testing

*Discusses how to innovate within the cultural or financial parameters of a business