Charting the Course - Launching Patient-Centric Healthcare

“How can it be that in 2008, a checked bag on an airline flight is still exponentially safer than a patient in an American hospital?  Simply put, one industry has learned the realities of what it takes to make a human system safe, and the other has not. 

So what does it take to dramatically improve patient safety and service quality?  It takes a host of new and different (and sometimes radical) methods centered on supporting the people on the front lines – those who actually take care of the patient.  It takes a hospital like the one in this story: St. Michael’s.

St. Michael’s itself is fictional, but it is specifically designed to show how the ideal healthcare environment would look and feel.  Are all the methods and ideas and organizational characteristics in use at St. Michael’s largely in use in real institutions?  Not yet, though many are in the process of being adopted, and some are already producing wonderful results.  I encourage you to visit our website WhyHospitalsShouldFly.com, for additional information and insight. . 

But the bottom line is this: What St. Michael’s represents is an achievable paradigm, and if we can’t imagine what constitutes truly safe and collegial hospitals, we can’t build them.”

With the toughest economic downturn in recent history, the issue of accountability has taken center stage. However accountability is often confused with punishment, fault, blame and guilt. In this book, the author argues that the only true accountability is "personal accountability" and the only way to achieve it is to take responsibility for the outcomes of your choices, behaviors and actions. The 85% Solution reveals that to be truly accountable, leaders must accept no less than 85% of the responsibility for the outcomes of your actions; Empower themselves to take the risks and actions you must in order to get what they want; and Show they are willing to answer for the outcomes that result from their choices and actions.

• Offers a practical guide to personal accountability and reveals how this leads to personal and business success
• Guides readers to take the risks and actions to reach their goals
• Contains self-assessments for determining personal accountability index