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The concept of the 'internal consultant' is now gaining considerable ground as managers in support functions seek to redefine their role and effectiveness. The emphasis that it places on moving from a 'colleague' to a 'client' perspective within the business can bring major benefits to both adviser and organisation. This key text provides a practical understanding of the skills required to become a high-performance internal consultant, whatever your own area of expertise.

"Every CEO (or executive managing a business) should read and understand Rediscovering Value if they want to effectively lead and manage their company. Leading a company without an understanding of the value and resource dimensions and how to manage them is like flying an airplane without a navigation system. The team at PDL has done an unbelievable job of describing the principles of an organization and how to effectively organize, lead, and manage the enterprise. Our company used PDL's systems approach to planning and managing and it was like turning on the lights in a dark room. Our people became process- and work-focused and morale improved dramatically as we moved away from the silo approach of running a business. Rediscovering Value is a must-read for any executive."
-- Steve Hassenfelt CEO, Granville Capital, Inc.

The industry is facing a bold new world with the amazing technological developments of Gamification, and the challenges and the opportunities this presents are unprecedented. The Gamification Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Gamification concepts and its practical application in any environment.

The Art of Service's introductory Gamification training and certification helps IT practitioners develop the skills that are crucial as businesses embark on this massive transformation. It provides an industry credential for any IT professional to help them transform into the world of Gamification applications.

This training and certification enables you to move both the industry and business forward and quickly take advantage of the benefits that Gamification presents.

Take the next step: Get Certified!

The Art of Service IT Service Management programs are the #1 certification programs in the information management industry. Being Proven means investing in yourself and formally validating your knowledge, skills, and expertise by the industry's most comprehensive learning and certification program. The Gamification Complete Certification Kit course prepares you for Gamification Certification.

Why register?

- Easy and Affordable

- Learning about Gamification technologies has never been more affordable

- Latest industry trends explained

- Acquire valuable skills and get updated about industry's latest trends right here. Today.

- Learn from the Experts. The Art of Service offers education about Gamification and 300 other technologies by the industry's best

- Learn at your Own Pace. Find everything right here when you need it and from wherever you are

What will you learn?

- Learn all the most important techniques and winning methodologies - How to Identify the key challenges framing the true cost of ownership and long-term considerations in developing Gamification strategies for your organization - How to Design a Gamification Architecture - the essential foundation of any Gamification program - How to Drive Sales and Customer Retention. How to Gamify Your Service Today

- How to Build Brand Loyalty, Drive Sales and Reduce Customer Experience Costs

Course Outline - The topics covered in this course are:

- Gamification Techniques and Applications - Popular Gameplay Elements - Gaming Systems and Software - Website Systems and Software - Economical and Social Viability Aspects

Contact Hours:

The recommended minimum contact hours to pass the certification test is 18 hours

Delivery:

The program combines 10 presentations supported by trainer audio. Each module is followed by quizzes and exercises (marking scheme provided) to test your knowledge and competency, and to enhance understanding of the key concepts. A Certificate is awarded to your successful passing of the final exam (80% pass requirement) and completion of the course. This is an eLearning Program. Your access details to the eLearning course are in the book.

Program Materials:

- Multimedia presentations

- Downloadable resources (PDF documents)

- End of module review questions to assess your content knowledge

Discover Your Training Style Strengths and Build Your Skills with Online Tools, Videos, and More

"A superb book that gives learning and development professionals in every industry an automatic must-read. This book is filled with wisdom and insight as well as clear analytic models and real actionable concrete steps." -- Bruce Tulgan, author of It's OK to Be the Boss and Managing Generation X

"Engage takes the innovation of 4MAT® and looks at it through the lens of the trainer. An engaging learning experience itself, Engage is full of interactive assessments, links to videos, and foolproof action plans and ideas designed to transform any learning event into a dynamic learning experience."-- Shelley Barnes, executive director, Field Education/Program Development, Aveda Corporation

For any trainer who needs easy-to-apply strategies that are grounded in solid research, Engage offers a hands-on guide to understanding learning styles. It includes a four-step model for engaging all learning styles in any learning situation. The book integrates both the art and research-based science of strong instructional design reaching all learning styles with activities, tricks, and tips that are proven to boost skills quickly.

Filled with illustrative examples and online companion resources, the book explores the brain research that lays the foundation for the book's 4MAT? model and includes activities and strategies that can be applied for each step in the process. Engage also gives the reader access to an online version of the 4MAT? Training Style Inventory. The results of the assessment give a strengths score in four key training roles.