IT Governance Complete Certification Kit - Core Series for IT

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.

ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000.

This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management.

This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.

This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need.

* Real-world scenarios put what you've learned in the context of service solutions.

* Thought provoking questions to challenge your thinking and understanding.

* Exam Essentials in each chapter helps you zero in on what you need to know.

* Includes practice exam questions.

* A Real World Guide to ISO/IEC 20000 Skills.

* Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.

* Practice what you've learned with challenging ISO/IEC 20000 Foundation exam style questions.

Based on specific exam objectives - use this as a lab manual for certification preparation.

Customer Testimonials:

Great Kit for 20K certification knowledge and guidance, Ann F. Reynolds: I highly recommend this kit - not only is it complete for successfully completing the certification exam but a great reference for a 20K certification team. Recommend any organization looking to obtain this certification makes sure everyone on their 20K project team completes this program.

The authoritative classic--revised and updated for today's Six Sigma practitioners

Whether you want to further your Six Sigma training to achieve a Black or Green Belt or you are totally new to the quality-management strategy, you need reliable guidance. The Six Sigma Handbook, Third Edition shows you, step by step, how to integrate this profitable approach into your company's culture.

Co-written by an award-winning contributor to the practice of quality management and a successful Six Sigma trainer, this hands-on guide features:

• Cutting-edge, Lean Six Sigma concepts integrated throughout
• Completely revised material focused on project objectives
• Updated and expanded problem-solving examples using Excel and Minitab
• A streamlined format that puts proven practices at your fingertips

The Six Sigma Handbook, Third Edition is the only comprehensive reference you need to make Six Sigma work for your company. The book explains how to organize for Six Sigma, how to use customer requirements to drive strategy and operations, how to carry out successful project management, and more. Learn all the management responsibilities and actions necessary for a successful deployment, as well as how to:

• Dramatically improve products and processes using DMAIC and DMADV
• Use Design for Six Sigma to create innovative products and processes
• Incorporate lean, problem-solving, and statistical techniques within the Six Sigma methodology
• Avoid common pitfalls during implementation

Six Sigma has evolved with the changing global economy, and The Six Sigma Handbook, Third Edition is your key to ensuring that your company realizes significant gains in quality, productivity, and sales in today's business climate.

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL framework, ITIL certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL Foundation certification exam, including:

- Real-world scenarios that describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding.

- Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions.

- A Real World Guide to ITIL 2011 Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.

- Ability to assess what you've learned with challenging ITIL Foundation exam style questions.

- Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL.

- Materials developed on the specific syllabus and exam criteria so that you can be confident in achieving exam success on your first attempt.

This new Expanded and Updated edition includes:

- Content updated to match ITIL 2011 editions and exam - processes and other content areas all provided for in both the book and elearning presentations

- More in-depth exam prep - eg. answer guides for all exam questions

- More content depth in a number of areas

Editorial Reviews:

- Read the book, took the online course and test, PASSED.

- This ITIL exam prep book and course are an invaluable study aid for passing the ITIL Foundation exam. Highly recommended.

- I've been an IS project manager for over 10 years. I've studied ITIL materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceding my exam. Read the book about 3 times.

- I took the ITIL Foundation exam and got 98% of the questions correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary).

- The book and course made me confident in sitting the exam, and is the best such book that I've come across.

- Worth it especially since you have access to the online learning component as well.

- Good focus on ITIL's processes (things important to ITIL Foundation and passing the test that your experience in IT may not help you)

Basically, it is a way of looking at business through the eyes of clients and what their specific needs require. By viewing processes in this manner, it is easy to identify areas of improvement.

This book covers a practical BPM approach. It explains in simple language how teams actually build business processes with today's software. Today's IT strategies are very complicated and it's hard to determine the correct approach for solving problems. The book clarifies how BPM and Business rules software works. Also, it explains how these solutions should fit together. If your company is considering BPM, this book will show you how to make it happen.

This book is truly unique and like no other. It provides step-by-step guidelines on how to actually do BPM projects. The framework gives you confidence that all aspects will be addressed during a project.

This book helps you understand the challenges of being successful in various organizations, it is very pragmatic and highly recommended for any BPM professional.

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management

ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management.

Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else.

Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place.

This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value.

Coverage includes

• Discovering and managing your change and release management requirements
• Identifying the resources you’ll need to succeed
• Building comprehensive schedules for executing change/release management projects
• Moving from planning to real-world implementation
• Choosing the right tools–or modifying the tools you’ve already invested in
• Using change/release management to facilitate auditing and ensure compliance
• Leveraging the full business benefits of mature change/release management processes

Covers ITIL version 3