Programming in Python 3: A Complete Introduction to the Python Language

Cisco® Unified Presence offers companies powerful opportunities to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction.

Written by three leading Cisco experts, Cisco Unified Presence Fundamentals explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies.

This book will be an indispensable resource for all Cisco partners and system integrators who need to understand Unified Presence and build solutions, and for all IT and networking professionals who must work with or support those solutions. This is the only book that

• Walks readers step by step through configuring Cisco Unified Presence
• Presents practical sample applications that encourage readers to explore and innovate in their own organizations
• Thoroughly covers the technical aspects of deploying Presence and explains how it can be used within key vertical markets
• Presents troubleshooting techniques from both server- and client-side perspectives

• Plan, install, configure, support, and profit from Cisco Unified Presence
• Understand the components of a Cisco Unified Presence solution and how they fit together
• Gain valuable insight into how Cisco Unified Presence can increase productivity, scheduling capabilities, and interactivity for evolving industries
• Understand crucial interdependencies that impact Cisco Unified Presence design, functionality, and behavior
• Configure Cisco Unified Presence for Federation
• Understand how to resolve Unified Presence issues with built-in tools and diagnostic utilities

This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, sample deployment concepts, passwords, and management techniques.

Cisco Unity Connection

The comprehensive guide to Cisco Unity Connection voice messaging system design, implementation, and troubleshooting

David Schulz

Cisco Unity Connection presents all the concepts and techniques you need to successfully plan, design, implement, and maintain Cisco Unity Connection voice messaging systems. For every stage of the system lifecycle, enterprise voice expert David Schulz offers clear explanations, practical examples, realistic case studies, and best-practice solutions.

The author begins by introducing Cisco Unity Connection’s core features, capabilities, and components. Next, he provides thorough, step-by-step coverage of configuration, including users, contacts, call routing, dial plans, class of service, and templates. You will find extensive discussions of user features and access, administration and maintenance, redundancy and backup, and much more. Throughout, the author addresses many enhancements introduced in the new Cisco Unity Connection v8.5 software.

This book concludes with a complete guide to troubleshooting, including case studies that identify common deployment challenges and help you build real-world problem-solving skills.

Cisco Unified Customer Voice Portal

Building Unified Contact Centers

Rue Green, CCIE^® No. 9269

The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment

Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these solutions is quickly earning market leadership: Cisco Unified Customer Voice Portal (CVP). Now, one of the leading Cisco CVP experts brings together everything network and telephony professionals need to successfully implement production Interactive Voice Response (IVR) solutions with CVP: architectural guidelines, deployment best practices, detailed insights for design and sizing, and more.

CCIE Rue Green guides you through designing unified contact centers with CVP, and deploying proven infrastructures to support your designs. The author first explains CVP’s architecture, outlining its key advantages and opportunities for integration and illuminating the design challenges it presents. Next, he guides you through addressing each of these challenges, covering all CVP components and tools and offering detailed insights available in no other book.

Using this book’s detailed working configurations and examples, you can minimize configuration errors, reduce downtime, strengthen monitoring, and drive maximum value from any CVP-based unified call center solution.

Rue Green, CCIE No. 9269 (Routing & Switching and Voice), CISSP, MCSE, MCITP is a Technical Leader for the Customer Collaboration Service Line within Cisco Advanced Services, where he focuses on unified contact center architectures and deployment methodologies. He currently acts in a delivery architect role for Unified CVP, Unified ICM, and Cisco Unified Communications Manager for Unified Contact Center Solutions. He has spent the last 21 years working within different roles related to the architecture, design, and implementation of large voice and data networks, including several years working with complex contact center solutions. 

·         Discover CVP’s powerful capabilities and advantages

·         Understand how CVP’s components fit together into a unified architecture

·         Utilize CVP native components: Call Server, VXML Server, Reporting Server, Operations Console Server, and Cisco Unified Call Studio

·         Integrate non-native components such as IOS devices, Unified ICM, UCM, content load balancers, and third-party servers

·         Choose the right deployment model for your organization

·         Implement detailed call flows for Standalone, Call Director, Comprehensive, and VRU-only deployment models

·         Design Unified CVP for high availability

·         Efficiently deliver media via streaming, caching, and other techniques

·         Address crucial sizing, QoS, network latency, and security considerations

·         Successfully upgrade from older versions or H.323 platforms

·         Isolate and troubleshoot faults in native and non-native CVP components

·         Design virtualized Unified CVP deployments using UCS

This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Designing for Cisco Internetwork Solutions (DESGN)

Foundation Learning Guide

Third Edition

Sean Wilkins

Foundation learning for the CCDA DESGN 640-864 exam

Designing for Cisco Internetwork Solutions (DESGN) Foundation Learning Guide, Third Edition, is a Cisco^®-authorized, self-paced learning tool for CCDA^® foundation learning. This book provides you with the knowledge needed to design enterprise networks. By reading this book, you will gain a thorough understanding of designing routed and switched network infrastructures and services involving LAN, WAN, and broadband access for businesses and organizations.

Designing for Cisco Internetwork Solutions (DESGN) Foundation Learning Guide, Third Edition teaches you how to gather internetworking requirements, identify solutions, and design the network infrastructure and services to ensure basic functionality using the principles of hierarchical network design to structure and modularize a converged enterprise network design. Specific topics include understanding the design methodology; structuring and modularizing the network design; designing the Enterprise Campus, Enterprise Data Center, Enterprise Edge, and remote modules as needed; designing an addressing plan and selecting suitable routing protocols; designing basic voice transport across the network; designing a basic wireless solution; and evaluating security solutions. Chapter-ending review questions illustrate and help solidify the concepts presented in the book.

Whether you are preparing for CCDA certification or simply want to gain a better understanding of network design principles, you will benefit from the foundation information presented in this book.

PHILOSOPHERS, THEOLOGIANS, ARTISTS, AND BOY BANDS HAVE WAXED poetic for centuries about the nature of love. But what does the brain have to say about the way we carry our hearts? In the wake of a divorce, science writer and single mother Kayt Sukel made herself a guinea pig in the labs of some unusual love experts to find out. This Is Your Brain on Sex is her lively and hilarious examination of the big questions about love and sex, previously published in hardcover as Dirty Minds.

Joy is not for just the lucky few–it’s a choice anyone can make. In this groundbreaking book, based on his popular course, James Baraz helps you discover a path to the happiness that’s right in front of you, offering a step-by-step program that will reorient your mind away from dissatisfaction and distraction and toward the contentment and delight that is abundantly available in our everyday lives.

You can decide to be happy. For years, James Baraz’s online Awakening Joy course has offered participants from around the world the benefits of this simple but profoundly radical proposition. Grounded in simple Buddhist principles but accessible to people of all faiths–or no faith at all–this concept provides the jumping-off point for a transformational journey toward a richer, more meaningful, more positive outlook on life. Now readers everywhere can follow the same ten steps Baraz teaches to his program participants. In this practical down-to-earth guide, you will learn how to

• make happiness a habit by inclining your mind toward states that lead to well-being
• find joy even during difficult times and avoid the pitfalls that prevent you from achieving the contentment you seek
• cultivate effective practices for sustaining joyfulness, such as reclaiming your natural sense of wonder and finding joy in the midst of everyday experiences

Each chapter of Awakening Joy consists of one step in Baraz’s ten-step program and includes engaging exercises and practical advice to make happiness your natural default setting. For everyone from the cynic despondent over life’s many sorrows to the harried commuter raging at freeway traffic, this book offers up a simple yet powerful message of hope grounded in the realization that joy already exists inside every one of us. Like a precious child, it only needs to be recognized, embraced, and nurtured in order to grow to its full potential.

Google and YouTube use Python because it's highly adaptable, easy to maintain, and allows for rapid development. If you want to write high-quality, efficient code that's easily integrated with other languages and tools, this hands-on book will help you be productive with Python quickly -- whether you're new to programming or just new to Python. It's an easy-to-follow self-paced tutorial, based on author and Python expert Mark Lutz's popular training course.

Each chapter contains a stand-alone lesson on a key component of the language, and includes a unique Test Your Knowledge section with practical exercises and quizzes, so you can practice new skills and test your understanding as you go. You'll find lots of annotated examples and illustrations to help you get started with Python 3.0.

Learn about Python's major built-in object types, such as numbers, lists, and dictionaries Create and process objects using Python statements, and learn Python's general syntax model Structure and reuse code using functions, Python's basic procedural tool Learn about Python modules: packages of statements, functions, and other tools, organized into larger components Discover Python's object-oriented programming tool for structuring code Learn about the exception-handling model, and development tools for writing larger programs Explore advanced Python tools including decorators, descriptors, metaclasses, and Unicode processing

• How to tell the difference between good and bad code
• How to write good code and how to transform bad code into good code
• How to create good names, good functions, good objects, and good classes
• How to format code for maximum readability
• How to implement complete error handling without obscuring code logic
• How to unit test and practice test-driven development

While they were still students at Stanford, Google cofounders Larry Page and Sergey Brin revolutionized Internet search. They followed this brilliant innovation with another, as two of Google’s earliest employees found a way to do what no one else had: make billions of dollars from Internet advertising. With this cash cow (until Google’s IPO nobody other than Google management had any idea how lucrative the company’s ad business was), Google was able to expand dramatically and take on other transformative projects: more efficient data centers, open-source cell phones, free Internet video (YouTube), cloud computing, digitizing books, and much more.

The key to Google’s success in all these businesses, Levy reveals, is its engineering mind-set and adoption of such Internet values as speed, openness, experimentation, and risk taking. After its unapologetically elitist approach to hiring, Google pampers its engineers—free food and dry cleaning, on-site doctors and masseuses—and gives them all the resources they need to succeed. Even today, with a workforce of more than 23,000, Larry Page signs off on every hire.

But has Google lost its innovative edge? It stumbled badly in China—Levy discloses what went wrong and how Brin disagreed with his peers on the China strategy—and now with its newest initiative, social networking, Google is chasing a successful competitor for the first time. Some employees are leaving the company for smaller, nimbler start-ups. Can the company that famously decided not to be evil still compete?