Smart Hiring: The Complete Guide to Finding and Hiring the Best Employees

Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family's Dairy Queen(R) store.

Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.

Filling your ranks with exceptional employees has never been more important—or more challenging. Hiring People, a comprehensive and essential resource for any manager on the run, shows you how.

Learn to:

• Attract, find, and retain top performers
• Conduct an effective talent search
• Get the most out of interviews
• Craft an irresistible offer
• Use recruiters effectively
• Build a referral network you can depend on

The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.

Bertie Ahern, three times Irish Taoiseach, is often described as an enigma. The Old IRA man's son who delivered peace in Northern Ireland. A working class boy responsible for the Celtic Tiger. The man of faith who ushered in progressive, cosmopolitan secular Ireland. An ardent nationalist admired by European leaders. 'I know 25 per cent of Bertie Ahern', said his finance minister, Charlie McCreevy, 'and that's 24 per cent more than anyone else.'

Now in this frank and revealing autobiography, Ahern gives his own account of a remarkable political life and the personal story that accompanies it. He shows the cost to his family of a life played out in the public eye and, for the first time, discloses what really happened in his final weeks in power.

Here for the first time is the truth behind the man who is Bertie.

Ahern has been at the cutting edge of Irish politics for over three decades. He was first elected to D�il �ireann in the Fianna F�il landslide victory in 1977 that saw Jack Lynch returned as Taoiseach. In 1982, Charles Haughey appointed him Government Chief Whip. In volatile political times, he strongly supported Haughey during three challenges to his leadership of Fianna F�il.

In 1987, Bertie Ahern received his first cabinet portfolio as Minister for Labour. It was a time when the Irish economy was in crisis. Ireland had a higher debt per head than Ethiopia or Sudan. Unemployment stood at 16%. Ahern negotiated Ireland's first social partnership agreement, which underpinned economic recovery and put in place the foundations for a period of sustained growth. In 1991, he was appointed Minister for Finance. International commentators first began to refer to 'Ireland's Tiger economy' in this period. When Bertie Ahern left the Department of Finance in late 1994, for the first time in almost 30 years, Ireland had a budget surplus.

Bertie Ahern succeeded Albert Reynolds as leader of Fianna F�il in November 1994. Following the General Election in 1997, he became Ireland's youngest ever Taoiseach. The Ahern Era was a time of unprecedented progress in Irish society. Over the course of his tenure in office, Ireland's economy out-performed that of every other European country. For the first time ever, the number of people in employment in the State reached 2 million.

Working closely with Bill Clinton and Tony Blair, Ahern won widespread acclaim for his perseverance and skill in negotiating the Good Friday Agreement, which has provided the political framework for a lasting peace in Northern Ireland.

On the international stage, he was a respected figure who enjoyed an acclaimed Presidency of the European Council in 2004. He presided over the completion of the largest ever expansion of the EU and concluded negotiations on a European constitution. He is one of only five visiting statesmen to have addressed both the United States Congress and the Houses of Parliament in Westminster.

At home, Ahern enjoyed phenomenal electoral support. He was the first Taoiseach since 1944 to win three successive General Elections.

Bertie Ahern resigned on 6th May, 2008. He had served for ten years, ten months and ten days as Taoiseach.

The Answer to Global Overload

Contending with the 24/7 news cycle and an endless barrage of choices and information has stymied leadership and decision-making strategies among those at the top. But we all know, this is not a just a problem for the elite. The broad-based reaction to this chaotic, unmanageable assault has been to retrench, and to focus on immediate, controllable decisions.  In the process, we lose sight of the horizon. More dangerous still, is the shift we’ve seen from value creation to wealth creation, where information technology 1.0 has enabled a transaction-based society in which the “deal” is more important than the value it drives or the relationships it is based on.   On our current path, the odds of a better future are slim.

What we need is a new value proposition.

Beating the Global Odds is the answer to the dangers of too much of a good thing.  There’s no going back, but there is the opportunity to set things right. In this book, Paul A. Laudicina, Managing Partner and Chairman of the Board of global consulting firm A.T. Kearney, provides a fast-paced and engaging tour of how we got to this point and what we can do about it.

Drawing on examples from everything from world history and current media to anecdotes from his vast network of CEOs and the world’s most innovative thinkers, Laudicina helps bring our world of seemingly fuzzy and disconnected pixels into sharp focus. 

The result is a compelling case for change and call to action—not only for global leaders but also for everyone who struggles with the question of how we can inspire and seize a better future…  how we can beat the global odds.

Gold Medal Winner, Human Resources and Employee Training, 2012 Axiom Business Book Awards

Trust, Pride and Camaraderie—transform your company into a "Great Place to Work"

The Great Place to Work Institute develops the annual ranking of the Fortune 100 Best Companies to Work For. In this book, the authors explore the model of a Great Place to Work For-one which fosters employee trust, pride in what they do, and enjoyment in the people they work with. They answer the fundamental question, "What is the business value of creating a great workplace?" and brings the definition of a Great Place to work alive with anecdotes, best practices, and quotes from employees working at the best workplaces in the U.S.

• Reveals the essential ingredients in and the trends of the best places to work
• Explores Great Place to Work model developed in 1984 and validated through its enduring resonance in both the United States and in over 40 countries around the world
• Written by Michael Burchell and Jennifer Robin two Great Place to Work Institute Insiders

If you organization is struggling with the challenges of leveraging human capital, discover why some companies have what it takes to be great.