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Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this…
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Call Centers For Dummies

By Afshan Kinder, Bruce Simpson, Real… ( 3 customer ratings) Wiley, March 2010 ISBN: 9780470678404 Marketing & Sales, Customer Service Language: English
Download options: Adobe DRM EPUB

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