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  • A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care…
    A Manager's Guide to Service Science

    A Manager's Guide to Service Science

    By Harry Katzan iUniverse, October 2008 ISBN: 9780595628629 Language:  English
    Download options: Adobe DRM EPUB
    1 1
  • Three important technology issues face professionals in today's business, education, and government world. In Privacy, Identity, and Cloud Computing, author and computer expert Dr. Harry Katzan Jr…
    Privacy, Identity, and Cloud Computing

    • $9.59 List price: $9.99 You save: 4% ($0.40)

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    Privacy, Identity, and Cloud Computing

    By Harry Katzan Jr iUniverse.com, November 2010 ISBN: 9781450246309 Language:  English
    Download options: Adobe DRM PDF
    2 2
  • Most of us are users and providers of services. In spit of the predominance of services in modern society, we actually know very little about them -- no best practices, no principles, no theories…
    Foundations of Service Science

    Foundations of Service Science - A Pragmatic Approach

    By Harry Katzan, Jr. iUniverse, December 2008 ISBN: 9781440106545 Language:  English
    Download options: Adobe DRM EPUB
    3 3
  • If you want to have the competitive edge in your personal and professional life, then it's imperative to understand service science. Service in itself can be described as a client/provider interaction…
    Service Science

    Service Science - Concepts, Technology, Management

    By Harry Katzan, Jr. iUniverse, November 2008 ISBN: 9780595625727 Language:  English
    Download options: Adobe DRM EPUB
    4 4
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