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The Van Haren Publishing Bestselling Handbook on ITIL®! The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that…
- $35.99 List price: $49.99 You save: 28% ($14.00)
  
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Foundations of ITIL� V3

By Jan van Bon, Jan ( 1 customer rating) Van Haren Publishing, September 2007 ISBN: 9789087539160 Language: English
Download options: Adobe DRM PDF

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Previously known as: ''IT Service Management based on ITIL V3 - A Pocket Guide'' This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall…
- $14.39 List price: $19.99 You save: 28% ($5.60)
  
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IT Service Management basato su ITIL V3 - A Pocket Guide

By Jan van Bon, Jan Van Haren Publishing, March 2008 ISBN: 9789087532857 Language: Italian
Download options: Adobe DRM PDF

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To satisfy the changing needs and demands of the business, the design of effective and efficient IT service is a process of balancing among functionality, available resources and available time. This…
- $21.59 List price: $29.99 You save: 28% ($8.40)
  
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Service Design basierend auf ITIL� V3 ? Eine Management Guide

By Jan van Bon, Jan Van Haren Publishing, August 2008 ISBN: 9789087535889 Theory & Criticism, History & Criticism Language: German
Download options: Adobe DRM PDF

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Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service…
- $14.39 List price: $23.07 You save: 38% ($8.68)
  
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ITIL&amp;reg; - A Pocket Guide 2011 Edition

Best Practice By Jan van Bon a.o. Van Haren Publishing, December 2011 ISBN: 9789087539788 Language: English
Download options: Adobe DRM EPUB

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The Van Haren Publishing Bestselling Handbook on ITIL®! Vous mettez en place ITIL au sein de votre organisation ? Vous souhaitez devenir un expert de la gestion des services informatiques ? Vous vous…
- $35.99 List price: $49.99 You save: 28% ($14.00)
  
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Les fondamentaux de ITIL � V3

By Jan van Bon, Jan Van Haren Publishing, February 2009 ISBN: 9789087535001 Language: French
Download options: Adobe DRM PDF

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Ziel dieses Taschenbuches ist es eine Kurzbeschreibung der ITIL® V3 zur Verfügung zu stellen. Es soll eine unschätzbare Hilfe für alle Manager und Anwender im Service Management Umfeld sein. Es…
- $14.39 List price: $19.99 You save: 28% ($5.60)
  
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ITIL� V3 Das Taschenbuch

By Jan van Bon, Jan Van Haren Publishing, March 2008 ISBN: 9789087533014 Language: German
Download options: Adobe DRM PDF

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The Van Haren Publishing Bestselling Handbook on ITIL®! The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that…
- $35.99 List price: $49.99 You save: 28% ($14.00)
  
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Fundamentos de ITIL� V3

By Jan van Bon, Jan Van Haren Publishing, July 2008 ISBN: 9789087532741 Language: Spanish
Download options: Adobe DRM PDF

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This new title looks at Good Practices as described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this new publication covers, the following steps in detail: Service Strategy Service…
- $24.79 List price: $39.99 You save: 38% ($15.20)
  
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Foundations van ITIL&amp;reg; V3

Best Practice By Annelies van der Veen, Jan van Bon Van Haren Publishing, October 2007 ISBN: 9789087539887 Language: Dutch
Download options: Adobe DRM EPUB

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Officially recommended by EXIN as additional reading for the ITSM based on ISO 20000 course ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management…
- $35.99 List price: $49.99 You save: 28% ($14.00)
  
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Implementing ISO/IEC 20000 Certification - The Roadmap

By Jan van Bon, Jan Van Haren Publishing, February 2008 ISBN: 9789087531966 Language: English
Download options: Adobe DRM PDF

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A quick and accessible to a universally adopted standard. This standard is based on ITIL which is also very widely known and used. ISO 20000 describes Service Management standards that must be…
- $14.39 List price: $19.99 You save: 28% ($5.60)
  
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ISO/IEC 20000: A Pocket Guide

By Jan van Bon (ed.), Jan Van Haren Publishing, May 2006 ISBN: 9789087531928 Language: English
Download options: Adobe DRM PDF

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